Service & Support

Telepresence Revolution and the CAI group want you and your business to be more efficient and productive. We offer multiple layers of technical support with certified engineers ready to assist you! Access to Conferencing Advisors technical support engineers who assist in solving issues by phone Monday through Friday, excluding national and local holidays.

                 You may contact us - by telephone  877.242.5484 or                           Email davez@conferencingadvisors.com

Please include the make and model, serial number. For example LifeSize Room 200 or Polycom HDX 8000 Ser # and your issue  

Advance Parts Replacement

Provides expedited replacement of all covered, failed hardware parts. If telephone technical support determines that there is a hardware part failure or if there is an obvious malfunction, a replacement part will be shipped on for next business day delivery. The customer is required to return the defective part within five days of resolution.We have a large inventory of products and can ship directly to you from our West Coast distribution center.

Software Upgrades

Upgrades provide you with major features and functionality releases for your current registered product.

Online Support 

You may open a ticket online and be added our CRM Technology, get software activation assistance, or ask a question.

Around-the-clock Video Test Facility

Test your system at one of our video test facilities 24 hours a day, 365 days a year. Live face-to-face testing with a support engineer is also available during standard business hours.

On-Site Support Option

For issues that cannot be resolved remotely, CAI provides next business day best effort on-site support and will dispatch a technical engineer to resolve the issue.

WORLDWIDE SUPPORT

We can deploy and service everything word wide that we sell through our Global Services Program. If you have offices around the globe we can service you!